Help centre
You have questions?
We have plenty of answers.
Contact
To ensure our subject matter experts can handle your request as quickly as possible, we offer different email and telephone contacts for you to get in touch with.
Forum
The right place for discussions, questions and bug reports. Share valuable know-how as well as best practice tips with our large developer and user community.
Manual
plentyKnowledge is your comprehensive resource for all questions about plentymarkets. With step-by-step instructions, extensive explanations and tips. No questions remain open here.
Partners
Our network consists of more than 300 partners by now. Get to know our partners and get valuable support for your project, from setup to the development of individual extensions.
Video-Tutorials
Short and sweet: Our video tutorials show you how to set up your plentymarkets system, create items, process orders, integrate markets and a lot more.
Developer documentation
Your deep dive behind the scenes. Detailed information for developers about our plugins, the interface, plentyShop as well as our REST API. Plus guides for implementation.
SYSTEM SETUP AND CONSULTING
We want you to be successful.
Service packages
Benefit from valuable service packages directly from plentymarkets: whether Amazon flat file optimisation, eBay SEO and feedback, a system check with optimisation suggestions, the integration of more markets or further offers which support you during setup and optimisation of your plentymarkets system.
Support contingents
Different questions can come up when setting up and working with plentymarkets. How do I set up a payment provider? Or which settings do I have to take into consideration when I integrate this market? Of course, we are happy to assist and advise you in questions like these.
Consulting
No matter whether it’s about setting up certain areas of your system together, strategic consulting for your e-commerce, revision and optimisation of processes, employee trainings or other topics about your plentymarkets system – the content of the consulting focuses entirely on you and your business. Whether via telephone or on site.
Frequently asked questions
Which support options does plentymarkets offer?
To ensure a smooth transition to plentymarkets, our competent staff are happy to advise you regarding setup and technical possibilities of your plentymarkets system. Overview of our support options:
- Be prepared: plentyKnowledge with manual and tutorials
- The forum: join the community!
- Telephone support
- System setup and consulting by our staff
- Our partner agencies support throughout the country
- Overview of workshops & webinars
- Lost track? Contact ourservice hotline!
- Which contract should I choose? Contact our sales hotline!
Which termination periods do I have to consider?
The termination periods vary from edition to edition and span 1-12 months. You can find a detailed overview in the pricing table.
Which modules are part of the editions?
We offer all plentySellers a software with extensive functionality. All modules are available in all plentyEditions.
What is premium forum support?
Premium forum support is exclusively available to plentymarkets key account customers. It is a separate category in the plentyForum which is directly supervised by our setup technicians. They will answer your questions at a moment’s notice. Moreover, it is possible to post screenshots and upload data compliant with GDPR in order to ensure very fast communication.
What is plentyBI?
With plentyBI, we offer a user-friendly business intelligence tool which nevertheless includes various filter criteria, dimensions and key figures. In addition, you can create numerous dashboards for specific users of your plentymarkets system. With this, you have an overview of all relevant business data thanks to well-arranged key figures and can make goal-oriented and strategic business decisions.
Which contract durations are offered?
The contract durations vary based on the edition and span 1-12 months. You can find a detailed overview in the pricing table.
Our service numbers
Service
Get answers to general questions about our products and services here:
Hours: Monday to Friday, 8:00am to 6:00pm (UTC+2)
Telephone: +49 561 98 681 100
Email: service@plentymarkets.com
Server emergency
In case of emergencies related to our cloud hosting, you can reach us at the following number. Note that we don't answer any other support questions here
Telephone (Germany): +49 900 175 368 9
(€ 1.89/minute plus VAT from German landlines, possibly differing charges for mobile phones)
Telephone (Austria): +43 900 520 522
(€ 2.17/minute plus VAT from Austrian landlines, possibly differing charges for mobile phones)
AN ANSWER TO EVERY QUESTION
plentymarkets Forum
The right place for discussions, questions and bug reports. Share valuable know-how as well as best practice tips with our large developer and user community.
BECOME A PART OF THE COMMUNITY
